Pre Order Policy

The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. An estimated delivery date is indicated for each pre-order item within the product page. This is approximate, however, and may change. In this situation, the new shipping date will be sent to you by email.

The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock. 

Payment is required at the time of the purchase. The total amount of the order will be charged once at check-out. 

Once the order is ready to ship, you will be receiving an email shipping confirmation including a tracking number.

Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees.

Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.

If you have any questions on pre-order, please email us at Customerservice@rdbshoes.com