FAQ

SHIPPING

HOW LONG DOES IT TAKE FOR YOU TO PROCESS MY ORDER?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
DO YOU OFFER FREE SHIPPING?
DO YOU OFFER EXPEDITE SHIPPING?
WHAT ARE THE SHIPPING OPTIONS FOR ALASKA AND HAWAII?
DO YOU OFFER INTERNATIONAL SHIPPING?
DO YOU REQUIRE A SIGNATURE UPON DELIVERY?
DO YOU HAVE ANY SHIPPING RESTRICTIONS?
WHAT HAPPEN IF MY PACKAGE CAN’T BE DELIVERED?
HOW CAN I TRACK MY ORDER?
DOES MY BILLING AND SHIPPING ADDRESS NEED TO BE THE SAME?

Standard processing time is 3 business days.

Once your order leaves our facility you will receive a tracking number so that you can determine the estimated delivery date.

We offer free shipping on all US domestic orders excluding Alaska and Hawaii.

Yes, please see expedite options at check out.

Expedited shipping (Order must be placed before 11:00 AM PST Monday to Friday, excluding holidays in order to be shipped the same day).

We offer various shipping options; all options will be provided at check out.

Expedited shipping (Order must be placed before 11:00 AM PST Monday to Friday, excluding holidays in order to be shipped the same day).

Yes, please see shipping options at check out.

Expedited shipping (Order must be placed before 11:00 AM PST Monday to Friday, excluding holidays in order to be shipped the same day).

Custom, duties and or taxes are the responsibility of the customer.

For security reasons, RDB Shoes may require an adult signature upon delivery. This ensures you are the one that receives the item and there is no theft involved. Should you request the carrier to waive the signature option, RDB Shoes removes all responsibility from the order once it is marked as delivered with the carrier. RDB Shoes is not responsible for any claims once the item is marked as delivered and a signature option was waived by the customer.

We do not ship to P.O Boxes or APO/AFO addresses.

We do not ship to Freight locations, hotel locations, or any establishments at our discretions.

Shipping cost are non-refundable.

Unfortunately, we will be unable to change your delivery address once your order is processed.

We do not ship to multiple addresses.

If the package cannot be delivered to the given shipping address due to causes imputable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to the sender (RDB Shoes) at the customer expense. The expenses include, shipping costs and any duty, shipping insurance, custom taxes and all other costs associated with shipping the product, plus a 10% restocking fee, all of which amounts will be deducted from the refund.

There are two easy ways to track your order:

  1. Log in to My Account and go to the My Orders section, from there you will be able to choose which order you’d like to view, and you will have an option to track your order.
  2. You will receive a shipping confirmation email when all of part of your order is shipped. The email will include the tracking number.

Your billing name and address must match those on your credit card statement, or your credit card transaction may be declined.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping p address. The reason we do this, is to ensure that both you and RDB Shoes are protected from fraudulent activities. Our Customer Service may email or call you to verify your order information. If contacted, your order will not ship until we verify it with you.

Please contact the bank that issued your credit card and have your shipping address added an alternate address in that bank’s memo field. Please note this only takes a few minutes and you will never have to do it again once this is completed. Please also make sure your credit card issuer bank’s phone number is correctly listed in your RDB Shoes account information.

RETURN

WHAT IS YOUR RETURN POLICY?
WHAT IS THE RETURN PROCESS?
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
WHAT IS YOUR POLICY FOR EXCHANGES?

If a return is desired, merchandise must be returned to us 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order).

There will be no return shipping charges for orders shipped to the 48 contiguous states and returned from the 48 contiguous states address.

Shipment fees from Alaska, Hawaii, and International return are the responsibilities of the client.

All items must be returned clean, unworn, and with all their tags on. Returns must be accompanied by the original sales receipt. Merchandise that has been worn, used, altered or damaged will not be accepted. We can only refund items returned to us in a resaleable condition.

Preferably, use the same shipping box that we used to ship your shoes. ALWAYS cover the shoe box with a shipping box.

Please return items in their original shoe box with dust bags and all other components including packaging. The shoe box and everything including in it are considered part of the product.

RDB Shoes reserved the right to refuse return of any merchandise that does not meet the above return requirements in RDB Shoes soles discretion.

Refunds shall generally be processed in the same form as was utilized for payment.

Please note that original shipping charges, international custom and duties and taxes are non-refundable.

Final sale items are not eligible for return.

All returned items must be ship from the country they were shipped to.

The first step is to request a return authorization. Please email us at return@rdbshoes.com.

Our Customer service will review your request and let you know if you are eligible.

A return authorization number and shipping instructions will be email to you.

Merchandise returned to RDB Shoes will be processed within 5 business days of receipt. A confirmation email will be sent once your account has been credited

RDB Shoes cannot accommodate exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be place on www.RDBShoes.com. Please note that new orders are subject to merchandise availability.

OTHER QUESTIONS

WHERE ARE YOUR SHOES MADE?
HOW ABOUT RDB SHOES SIZING?
WHAT IS THE BEST WAY TO TAKE CARE OF MY RDB SHOES?

All our shoes are custom made in Spain.

 

Carbon Runner

All Carbon Runner’s fit true to size. Please order your normal shoe size in your favorite sneaker brand.

Carbon High

All Carbon High’s fit true to size. Please order your normal shoe size in your favorite sneaker brand.

Carbon Driver

All Carbon Driver’s fit true to size. Please order your normal shoe size in your favorite driver shoe brand.

Carbon Slide

Our Carbon Slide is offered in whole sizes only. If you are in-between sizes, please size up. Our upper features a hidden elastic gore to accommodate customers with higher volume.

We recommend using a professional shoe care kit for cleaning your RDB Shoes. For at home cleaning, please follow these steps:

  1. Cleaning solution: Mix warm water and a dash of laundry detergent.
  2. To remove dirt from the outsole, midsole and uppers use dry, soft-bristle shoe brush dipped in cleaning solution. If you do not have a shoe brush, you can use a toothbrush.
  3. Use a dry microfiber towel to blot and remove soapy moisture.
  4. For laces, remove the laces and apply a small amount of cleaning solution. Hand brush laces and dry with soft cloth.
  5. Air dry your RDB Shoes at room temperature in the shade.

We do not recommend putting your shoes in a washing machine or dryer. Do not use any harsh cleaning products or chemicals (no bleach!). Clean your shoes as soon as they get dirty and store in your RDB Shoes 100% cotton duster bags. Using newspaper or supplied tissue paper for the inside of your shoes help reduce moisture when storing in a cool, dark place.